CANCELLATIONS: Should you need to cancel or move your appointment we ask that you give us a 24 hour cancellation notice of your scheduled appointment.  A credit card is required prior to reserving all appointments. Fifty-percent (50%) of what your service for any cancellation and if the 24 hour cancellation of your service is not honored. This also applies to Online Bookings.

ONLINE BOOKING CANCELLATIONS FEE: There is a $30 credit card processing fee for  pre-paid e-commerce refunds regardless of when you cancel.

RESERVATIONS: A credit card is required prior to reserving all appointments. If you do not wish to submit a credit card number to pre-book your reservation, please feel free to call or walk-in the same day of your needed service and based upon stylist availability we will do our best to accommodate you.

LATE ARRIVALS: If for any reason you are running late for your appointment, please call us at 201.309.1200 immediately so that we can adjust/modify our schedules and notify the guest(s) that may be scheduled after you of their appointment-time adjustments.

IF YOU ARE UNHAPPY WITH YOUR SERVICE: Please present it to the owner before check-out, we do not issue refunds on a service that was performed but we will look for a way to make you happy.